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Cincy Council members want 311 in the city

There are lots of way to interact with the city of Cincinnati including a website, a mobile app and the city's 591-6000 phone line.  

But city council is asking for a report on a setting up a 311 call center similar to those in other cities in the country.  

Council Member Wendell Young is supportive and his office has been working on the latest proposal.

“People are absolutely used to the idea of being able to call 911 for police and emergency services, and to be able to call 311,” Young said.  “Some areas of the country they say if you’ve got a burning building call 911, got a burning question call 311.  I think to have that opportunity here in Cincinnati would be really good.”

Young said Council approved setting up 311 in 2008, but the city's budget problems meant it was never implemented.

Council Member Kevin Flynn said a key part of 311 is tracking data.

“Making sure that once the data has been input, being able to track where in this 5,000 plus employee system it is,” Flynn said.

City administrators will report back to the Rules and Audit Committee on the details of a plan, and the group will decide whether to move forward.  All nine Council members have signed the motion supporting 311.