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AT&T users across the nation lost service Thursday

the logo for at&t
Steven Senne
This May 14, 2014 file photo shows an AT&T logo on a store in Dedham, Mass.

AT&T and other phone providers were experiencing major issues early Thursday morning. Thousands of users across the country reported they couldn't make phone calls or send and receive text messages on AT&T's network. The outage was also affecting the ability to call 911.

More than 73,000 incidents were reported around 8:15 a.m., according to the tracking website

By the afternoon, AT&T said it had restored about three-fourths of its cellphone network, NPR reports.

AT&T confirmed it was having problems, though it did not specify a cause for the outage. The provider encouraged users to use its Wi-Fi calling service in the meantime.

You can see areas effected by the outage by using AT&T's Outage Finder.

Verizon and T-Mobile both said their networks were working correctly, however, they noted users may hove trouble contacting people using other networks.

WVXU news partner WCPO offers this guidance to enable Wi-Fi calling:

To enable Wi-Fi calling on an iPhone, go to Settings, tap Phone, and then tap Wi-Fi Calling.

To utilize Wi-Fi calling on an Android phone, open the Phone app, tap More Settings, tap Calls, and tap Wi-Fi Calling.

You will need to be connected to a wireless network in order for this feature to work.

Updated: February 22, 2024 at 2:52 PM EST
This story has been updated to reflect AT&T's return to service.
Senior Editor and reporter at WVXU with more than 20 years experience in public radio; formerly news and public affairs producer with WMUB. Would really like to meet your dog.