We've all experienced it, the conversation that somehow devolves into an argument, or even a shouting match. It happens in our personal lives, with family and friends, and if you work in a job where tension typically runs high, in an emergency room or as a police officer, it can happen several times a day. And potentially be much more dangerous. But there are communication methods that can help keep your interactions calm, respectful, and on track. Ben Merens is with Vistelar Group, a global speaking and training organization focused on addressing the spectrum of human conflict. The veteran broadcaster, communications consultant and leadership training specialist recently sat down with Mark Heyne to discuss effective technics anyone can use to avoid misunderstandings, diffuse tense situations and sidestep conflict.
Vistelar Group is presenting a three-day conference, Beyond Conflict, in Louisville beginning on November 6. For details and information click here.