Kenton County Launches New Service To Report Need For Road Maintenance

Aug 12, 2019

A new web-based survey is designed to help Kenton County residents report road maintenance issues.

The Kenton County Fiscal Court announced Monday that it is partnering with Planning & Development Services of Kenton County (PDS)'s LIN-GIS to launch Road Reporter.

Using GIS technology, the system is able to properly route the identified issue to the appropriate agency.

It is designed to assist residents in identifying the appropriate government responsible for a particular road in a county that has county, city and state roads within its jurisdiction.

"There are 23 different government agencies responsible for maintaining roadways in Kenton County," said Judge/Executive Kris Knochelmann. "This can result in significant frustration for residents simply trying to direct complaints to the appropriate person. The Road Reporter platform takes out all of the guess work and makes it easy for residents to report problems."

Residents can click here to report a road issue either on their mobile device or desktop computer. The form prompts residents to describe the issue, identify the location, provide a photo (or other pertinent information) if available, and then submit the form. The information submitted is then routed to whichever agency is responsible for maintaining that road. 

"It's not reasonable to expect residents to know who is responsible for maintaining every road in Kenton County, and it's inefficient for every city to offer an automated system for citizen reporting," said Knochelmann. "This is a great example of one way in which county government can make things easier for all involved."

"Road Reporter demonstrates the power of collaboration between government agencies to streamline services for our residents," said Dennis Gordon, Planning & Development Services executive director. "PDS has a long history of using GIS technology to develop solutions to regional problems. Partnering with Kenton County Fiscal Court to address road safety is a natural extension of our mission."

This story first appeared on The River City News. For more stories like this, visit rcnky.com now